Enterprise AI Agents
Salesforce, ServiceNow, Microsoft, Zendesk, HubSpot, Oracle, Workday & More
Key Takeaways
- Salesforce Agentforce leads CRM AI agents with 8,000+ customers and new Flex Credits pricing at $0.10 per action
- ServiceNow ranked #1 for AI Agents in 2025 Gartner Critical Capabilities, with AI Agent Orchestrator and Control Tower
- Microsoft Copilot introduced Agent 365 control plane and GPT-5 integration at Ignite 2025
- Enterprise AI agent market projected to grow from $7.84B in 2025 to $52.62B by 2030 at 46.3% CAGR
ENTERPRISE AI AGENT ADOPTION 2026
Sources: MarketsandMarkets, DemandSage, Warmly AI Statistics
Introduction: The Enterprise AI Agent Landscape
Enterprise AI agents have rapidly evolved from experimental chatbots to mission-critical business tools. In 2025-2026, every major enterprise software vendor has launched AI agent capabilities, creating a complex landscape for organizations evaluating their options. From Salesforce Agentforce to ServiceNow AI Agents to Microsoft Copilot, each platform offers unique strengths.
According to MarketsandMarkets research, the AI agents market is projected to grow from $7.84 billion in 2025 to $52.62 billion by 2030, registering a CAGR of 46.3%. This explosive growth reflects enterprise demand for intelligent automation that goes beyond simple chatbots.
What Makes Enterprise AI Agents Different from Consumer Tools?
This guide compares the leading enterprise AI agent platforms in detail, with current pricing, features, and integration patterns to help you make an informed decision. Whether you're evaluating AI agents for the first time or expanding your existing deployment, this comparison will help clarify your options. For cloud-native AI agent services from AWS, Azure, and Google, see our dedicated guide to cloud AI agents.
Salesforce Agentforce
CRM-Native AI Agents with Atlas Reasoning Engine
Salesforce AI agents are delivered through Agentforce, Salesforce's comprehensive AI agent platform. Launched in late 2024 and rapidly evolved through 2025, Agentforce now serves over 8,000 customers with $900 million in AI and Data Cloud revenue within six months of launch.
Agentforce Core Architecture
The "brain" that processes natural language, plans multi-step actions, and executes complex workflows
Unified workspace for drafting, testing, and deploying agents with AI guidance and low-code canvas
Hybrid reasoning combining deterministic workflows with flexible LLM reasoning for enterprise precision
Salesforce AI Agent Types
Handles customer inquiries 24/7, resolves common issues autonomously, escalates complex cases with full context
Engages leads, answers product questions, books meetings, and qualifies prospects using CRM data
Provides personalized coaching, role-play scenarios, and deal analysis based on historical win patterns
AI-powered voice capabilities across phone, web, and mobile with customizable brand voice
Salesforce Agentforce Pricing (2025-2026)
In May 2025, Salesforce introduced Flex Credits, a consumption-based pricing model that charges $0.10 per action. This replaced the original "$2 per conversation" model that proved problematic for high-volume deployments.
| Pricing Tier | Price | Best For |
|---|---|---|
| Flex Credits | $0.10 per action (20 credits) | Pay-as-you-go consumption |
| Free Tier | 100,000 credits ($0) | Enterprise Edition+ with Salesforce Foundations |
| Standard Add-ons | $125/user/month | Unlimited employee-facing agent usage |
| Premium (Regulated Industries) | $150/user/month | Financial Services, Health, Manufacturing Cloud |
| Agentforce 1 Editions | $550/user/month | Full suite with Tableau Next analytics |
Source: Salesforce Agentforce Pricing
ServiceNow AI Agents
IT Service Management & Operations Intelligence
ServiceNow AI agents are built natively into the ServiceNow platform, giving them access to billions of data points and millions of automations from day one. Unlike bolt-on AI solutions, ServiceNow AI Agents leverage the company's decades of workflow automation expertise combined with their proprietary Now LLM.
"ServiceNow was ranked #1 for the Building and Managing AI Agents use case in the 2025 Gartner Critical Capabilities for Enterprise Low-Code Applications report."
ServiceNow AI Agent Platform Components
Plans, reasons, and coordinates multiple AI agents to work together solving complex problems end-to-end
No-code builder using natural language—describe the role and outcome, and the studio creates your agents
Full oversight for agents across platforms including Microsoft Foundry and Copilot Studio integration
Unified interface with AI Web Agents, Voice Agents, Data Explorer, and AI Lens capabilities
Pre-Built ServiceNow AI Agents
ServiceNow offers thousands of pre-built AI agents across IT, customer service, HR, and industry verticals:
Identifies category, subcategory, and affected configuration items based on known assets
Generates custom implementation, test, and backout plans by analyzing impact and historical data
Automatically detects, diagnoses, and resolves network issues before they affect performance
ServiceNow LLM & Integration Options
ServiceNow offers its proprietary Now LLM plus integrations with Microsoft, Google, Anthropic, NVIDIA, and Hugging Face for open source models. The Microsoft integration enables AI Agent Fabric for cross-tool automation and third-party agent collaboration.
Microsoft Copilot AI Agents
Microsoft 365 and Azure Integration
Microsoft AI agents are delivered through Copilot Studio, the fully managed platform for building, governing, and scaling AI agents across the enterprise. At Ignite 2025, Microsoft declared the arrival of the "Agentic Enterprise" with major agent capabilities.
Key 2025 Microsoft AI Agent Announcements
Agent 365 Control Plane
Centralized control for AI agents across the ecosystem with agent registry, access controls, visualization, interoperability, and security—regardless of where agents are created.
GPT-5 Integration
GPT-5 Auto, Chat, and Reasoning models now available in deployed agents. GPT-5 Chat is generally available in both US and EU.
Computer Use Capability
Copilot Studio agents can now "treat websites and desktop applications as tools"—interacting with UIs directly for complex automation.
Employee Self-Service Agent
Now generally available in Microsoft 365 Copilot for HR and IT support—checking leave balances, reviewing benefits, submitting IT tickets.
Microsoft Copilot AI Agent Capabilities
Only enterprise-grade AI agent platform with native WhatsApp deployment for customer-facing agents
Require human review at specific stages for sensitive data or decisions requiring accountability
Deploy enterprise-grade agents on secure, policy-controlled Cloud PCs streamed from Microsoft Cloud
Verified identities and centralized governance for AI agents with IT oversight capabilities
Zendesk AI Agents
Customer Service Automation with Outcome-Based Pricing
Zendesk AI agents focus on customer service automation with a unique outcome-based pricing model. According to Zendesk pricing guides, you only pay when AI agents fully resolve inquiries autonomously.
Zendesk AI Agent Pricing (2025-2026)
| Component | Price | What It Includes |
|---|---|---|
| Automated Resolution | $1.50 per resolution | Only charged when AI fully resolves without human |
| Suite Team | $69/agent/month | Basic ticketing and support |
| Suite Growth | $79/agent/month | Basic AI assistance and automated responses |
| Suite Enterprise | ~$195/agent/month | Full enterprise features |
| Advanced AI Add-on | $50/agent/month | Intelligent ticket triage and AI suggestions |
| AI Copilot Add-on | $50/agent/month | Proactive AI assistance for agents |
Source: Zendesk Pricing, Eesel AI Guide
Zendesk AI ROI Insights
According to Zendesk analysis, Copilot can save agents 45 seconds per ticket on average. At 50 tickets/day, that's 12.5 hours saved per month per agent. Teams seeing 50%+ AI resolution rates often achieve payback in 6-12 months.
HubSpot Breeze AI Agents
Marketing, Sales, and Service Automation
HubSpot AI agents are delivered through Breeze, HubSpot's comprehensive AI platform. At the Spring 2025 Spotlight, HubSpot announced over 200 features with AI embedded throughout the platform, now offering 15+ Breeze Agents across marketing, sales, and service.
HubSpot Breeze Agent Types
24/7 customer support resolving queries autonomously with your knowledge base
Researches accounts, personalizes outreach, and engages prospects with custom selling profiles
Creates and scales content across channels—blogs, podcasts, case studies
Enhances support resources in real-time based on incoming tickets and knowledge gaps
HubSpot AI Agent Pricing
HubSpot uses a credit-based model according to pricing analysis:
- Base rate: $10 per 1,000 credits (1 credit = $0.01)
- Customer Agent: 100 credits per conversation (~$1/conversation)
- Prospecting Agent: 10 credits per deep research task (~$0.10/task)
- Requires: Professional or Enterprise Hub subscription
- Discount: 10% off for annual vs monthly credit purchases
Oracle AI Agents
Fusion Applications and ERP Integration
Oracle AI agents are delivered through Oracle AI Agent Studio for Fusion Applications, announced in March 2025. The platform is free to Oracle Fusion Cloud customers and includes 50+ pre-packaged AI agents.
Oracle AI Agent Studio Features
50+ pre-packaged agents ready to deploy with Fusion Applications
Coordinate multiple agents for complex multi-step business processes
Use Llama, Cohere, or plug in external industry-specific LLMs
Step-by-step execution with loops, branching, and human-in-the-loop approvals
Oracle Finance AI Agents (October 2025)
At Oracle AI World, new finance-specific agents were announced:
- Payables Agent: Automates multi-channel invoice processing—email, portals, EDI, PDFs
- Payments Agent: Optimizes cash outflows and payment choices including early pay and virtual cards
- Team Sync Advisor: Delivers actionable summaries for 1:1 check-ins based on employee updates
- Talent Advisor: Helps managers plan promotions and career development
Oracle AI Agent Marketplace
The Oracle Fusion Applications AI Agent Marketplace enables customers to find and deploy validated, partner-built AI agents with access to 32,000+ certified agent developers.
Workday Illuminate AI Agents
HR and Finance with Agent System of Record
Workday AI agents are delivered through Workday Illuminate, which combines HR and finance data with deep business context. In September 2025, Workday expanded Illuminate with new AI agents for performance reviews, workforce planning, and financial close.
Workday Illuminate AI Agents
Streamlines recruiter workflows with AI-powered sourcing and candidate matching
Enables internal mobility with personalized matching for employees, managers, and recruiters
Identifies unnecessary costs, streamlines processes, and improves data quality
Extracts data from documents to automate billing, invoicing, and accounting entries
Flowise Acquisition (August 2025)
Workday acquired Flowise, a low-code platform for building AI agents, to accelerate agent innovation. Workday also integrates with Microsoft Entra Agent ID for centralized governance.
Slack AI Agents & Agentforce
Workplace Collaboration with AI Teammates
Slack AI agents bring Agentforce directly into Slack, allowing teams to collaborate with AI agents in channels and DMs. With Agentforce 2.0, agents execute multi-step actions and advanced reasoning in the flow of work.
Slack AI Agent Capabilities
@mention Agentforce agents in DMs or channels—creating canvases, sending messages, looking up users
Integrate agents from Adobe, Anthropic, Cohere, Perplexity, and more
AI-powered workflow creation with natural language instructions
Control data access and behavior boundaries with secure LLM gateways
Availability: Agentforce in Slack became available in early 2025 for customers with Agentforce + Slack licenses. Leading companies including OpenAI, Anthropic, Google, Perplexity, Notion, and Cursor have built agent experiences using Slack's new APIs.
Asana AI Teammates
Collaborative Work Management AI Agents
Asana AI agents, called AI Teammates, represent a shift from isolated AI tools to collaborative agents that work with teams and understand business context. Currently in beta with general availability expected in Q1 FY27.
Asana AI Teammate Roles
- Campaign Strategist: Drafts campaign briefs, tracks deliverables, and reports on ROI
- Creative Partner: Accelerates creative development for marketing teams
- IT Ticketing Specialist: Automatically categorizes and routes service requests
- Launch Navigator: Tracks cross-functional launches, monitors dependencies, flags risks
- Insights Analyst: Condenses detailed project data into concise reports
2025 Gartner Recognition
Asana received the highest score among all vendors for OKR Management (4.63/5) in the 2025 Gartner Critical Capabilities for Collaborative Work Management report.
Enterprise AI Agents Comparison Table
Compare key features, pricing models, and best-fit use cases across all major enterprise AI agent platforms:
| Platform | Primary Focus | Pricing Model | Key Differentiator |
|---|---|---|---|
| Salesforce Agentforce | CRM, Sales, Service | $0.10/action or $125-550/user/mo | Atlas Reasoning Engine, 8K+ customers |
| ServiceNow AI Agents | ITSM, HR, Operations | Included with platform | #1 Gartner rating, AI Agent Orchestrator |
| Microsoft Copilot | Microsoft 365, Azure | Copilot Studio + M365 license | GPT-5 integration, Agent 365 control plane |
| Zendesk AI Agents | Customer Service | $1.50/resolution + $69-195/agent/mo | Outcome-based pricing, 45s saved/ticket |
| HubSpot Breeze | Marketing, Sales SMB | $10/1K credits (~$1/conversation) | 15+ agents, integrated with CRM |
| Oracle AI Agents | ERP, Finance, HCM | Free for Fusion Cloud customers | 50+ pre-built agents, Agent Marketplace |
| Workday Illuminate | HR, Finance | Included with platform | Agent System of Record, Flowise builder |
| Slack AI + Agentforce | Collaboration | Agentforce + Slack license | In-flow work agents, third-party integrations |
| Asana AI Teammates | Work Management | Beta (TBD) | Work Graph context, team-wide memory |
How to Choose the Right Enterprise AI Agent Platform
Selecting the right platform depends on your existing technology stack, primary use cases, and budget. Here's a decision framework:
Choose Salesforce Agentforce If:
- ✓You're already using Salesforce CRM
- ✓Primary focus is sales and customer service
- ✓You need proven scale (8K+ enterprise customers)
Choose ServiceNow If:
- ✓IT service management is a priority
- ✓You need multi-agent orchestration
- ✓Enterprise governance is critical (#1 Gartner rating)
Choose Microsoft Copilot If:
- ✓You're a Microsoft 365/Azure shop
- ✓You need GPT-5 level capabilities
- ✓Employee self-service is a priority
Choose Workday If:
- ✓HR and finance automation are priorities
- ✓You need Agent System of Record for governance
- ✓Cross-platform agent identity management matters
For more guidance on implementation, see our guide on AI agents for business applications and how to build AI agents.
Frequently Asked Questions
What is Salesforce Agentforce and how much does it cost?
Salesforce Agentforce is an enterprise AI agent platform built on the Atlas Reasoning Engine. Pricing includes Flex Credits at $0.10 per action, Standard Add-ons at $125/user/month, Premium for regulated industries at $150/user/month, and Agentforce 1 Editions at $550/user/month. Over 8,000 customers use Agentforce as of January 2026.
How do ServiceNow AI Agents compare to Salesforce Agentforce?
ServiceNow AI Agents excel in IT service management and operations with features like AI Agent Orchestrator and AI Control Tower. They offer thousands of pre-built agents for ITSM, HR, and customer service. ServiceNow is stronger for IT operations while Salesforce Agentforce leads in CRM and sales automation. ServiceNow was ranked #1 for Building and Managing AI Agents in the 2025 Gartner Critical Capabilities report.
What AI agents does Microsoft Copilot offer for enterprises?
Microsoft Copilot Studio offers enterprise AI agents with Agent 365 control plane for centralized management, GPT-5 integration, Employee Self-Service Agent, and computer use capabilities. Key features include WhatsApp integration, Human-in-the-Loop controls, and Windows 365 for Agents. Microsoft Entra Agent ID provides governance and identity management for AI agents.
What is the pricing for Zendesk AI agents?
Zendesk uses outcome-based pricing starting at $1.50 per automated resolution. Base Suite plans start at $69/agent/month (Team) to $195/agent/month (Enterprise). Add-ons include Advanced AI at $50/agent/month, AI Copilot at $50/agent/month, and Workforce Management at $25/agent/month. Teams seeing 50%+ AI resolution rates often achieve payback in 6-12 months.
Which enterprise AI agent platform is best for my business?
Choose Salesforce Agentforce for CRM and sales automation with existing Salesforce investments. ServiceNow AI Agents for IT operations and service management. Microsoft Copilot for Microsoft 365 environments. Zendesk for customer support focused teams. HubSpot Breeze for marketing and SMB sales. Workday Illuminate for HR and finance. Oracle AI Agents for ERP and back-office automation.
Beyond Enterprise Platforms: The Future of AI Work
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